Effective Date: 01/05/2025

1. Enigma Software Solutions Limited (Last Updated: 01/05/2025)

1.1 Introduction

Welcome to Enigma Software Solutions Limited, a dynamic provider of bespoke software engineering, digital innovation, and localisation services. Founded in the UK, we specialise in delivering high-quality, scalable technology solutions tailored to the needs of globally-minded businesses. Our company stands at the intersection of creativity, precision, and performance, empowering our clients to navigate digital transformation with confidence and clarity. Whether enhancing user experiences, adapting content for global audiences, or building robust applications, we bring deep technical expertise and a client-first approach to everything we do.

1.2 Our Mission

At Enigma Software Solutions, our mission is to build powerful digital foundations that help businesses thrive in an increasingly interconnected world. We combine technical excellence, agile development practices, and linguistic precision to ensure our clients are not only ready for the future, but leading it. Our services include Software Development, Localisation Engineering, Language Quality Assurance (LQA), and Digital Content Adaptation, supported by a team that understands both the nuances of language and the demands of complex technology projects.

1.3 Industries We Serve
We proudly support clients operating in a variety of high-growth, technology-driven sectors, including:

• E-commerce & Retail
• Software & SaaS
• Media & Entertainment
• Gaming & iGaming
• Education & EdTech
• Healthcare & Life Sciences
• Finance & Fintech
• Travel & Hospitality

Our cross-functional team works closely with businesses of all sizes to localise, engineer, and deploy solutions that resonate across markets and deliver measurable impact.

1.4 Scope of These Terms

These Terms and Conditions (the “Terms”) govern your access and use of the website (the “Website”) and the services provided by Enigma Software Solutions Limited (“we,” “us,” “our”), a company registered in England and Wales (Company Number: 10173289), with its registered office at 2 Leman Street, London, United Kingdom, E1W 9US.

1.5 Purpose of the Website

The purpose of the Website is to:

• Provide information about our software development and technology solutions.
• Showcase case studies and testimonials that highlight our expertise and successful partnerships.
• Facilitate communication and consultation requests from potential clients.
• Share insights and thought leadership through blogs, articles, and resources.

1.6 Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Website immediately.

By continuing to use the Website after any changes to these Terms are posted, you confirm your acceptance of those changes. If you do not agree to any updates, you must stop using the Website.

2. Definitions

2.1 For the purposes of these Terms, the following terms shall have the meanings ascribed to them:

• “Website”: Refers to , operated by Enigma Software Solutions Limited.
• “Services”: The software development and technology solutions offered by Enigma Software Solutions as well as their tailored services in DevOps, data engineering, quality assurance, and user experience design.
• “Users”: Any individual or entity accessing or using the Website.
• “Client”: Any individual or entity engaging Enigma Software Solutions for services.
• “Our Content”: All materials made available on the Website, including but not limited to text, images, software, designs, and data.
• “Personal Data”: Any information relating to an identified or identifiable natural person, as defined by applicable data protection laws including GDPR.

3. Access to the Website

3.1 The Website is free to access. Certain features, such as requesting a quote or consultation, may require you to submit personal details.

3.2 By using this Website, you acknowledge and accept that the Website may be temporarily unavailable due to scheduled maintenance, system updates, or other operational issues. We do not guarantee uninterrupted access and will not be liable for any downtime or interruptions.

3.3 The Website is primarily intended for users located in the United Kingdom. Users from other jurisdictions should ensure that their use of the Website complies with local laws and regulations. The information provided on the Website is not intended for use in any jurisdiction where such use would be unlawful or require additional compliance steps. If you access the Website from outside the UK, you do so at your own risk and are responsible for compliance with local data protection and regulatory laws.

3.4 The Website is intended for individuals aged 18 years or older.

3.5 You may not access or use the Website for any purpose other than that for which we make the Website and our services available. The Website may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

4. User Conduct

4.1 General Use of the Website

• By accessing or using the Website, you agree to use it solely for lawful purposes, in accordance with these Terms, and in a manner that does not infringe the rights of others or disrupt the operation of the Website. You may not use the Website for any purpose that is illegal or unauthorised.
• You may not use the Website for commercial purposes unless specifically authorised by us in writing.

 

4.2 Prohibited Conduct

You agree not to misuse the Website or its services. Any violation of these prohibitions may result in termination of your access to the Website, along with potential legal action. Misuse of the Website constitutes, but is not limited to, the following actions:

• Unauthorised Access: Attempting to access any part of the Website, servers, or networks without proper authorisation.
• Introduction of Malicious Software: Uploading or transmitting any viruses, malware, or other harmful software that may disrupt or interfere with the Website’s functionality.
• Impersonation: Attempting to impersonate other users or using someone else’s account or credentials without authorisation.
• Harassment or Abuse: Using the Website to harass, intimidate, or harm other users, or engage in offensive or disruptive behaviour.
• Misrepresentation: Providing false or misleading information, including fraudulent or deceptive actions intended to access sensitive data or mislead others.
• Overloading or Disrupting the Website: Using automated systems (e.g., scripts, bots) to overload or interfere with the operation of the Website.
• Violation of Laws: Violating any applicable law or regulation related to data protection, intellectual property, or online conduct.

4.3 User Responsibilities

• You are responsible for the accuracy, legality, and timeliness of any content you submit to the Website.
• You must ensure that any content you upload does not infringe on intellectual property rights, violate laws, or include harmful, obscene, or discriminatory material.
• You are responsible for ensuring that all data you submit to the Website complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) if you are based in the EU.

4.4 Consequences of Violations

• If you engage in any prohibited conduct or violate these Terms, we may take appropriate action, which may include suspending or terminating your access to the Website, removing content, and pursuing legal remedies where applicable.
• You may also be liable for any damages or losses arising from your misconduct, including any legal costs incurred by us.

5. Intellectual Property

5.1 All content on the Website, including but not limited to text, graphics, logos, job descriptions, software, source code, databases, functionality, audio, video, photographs, and designs (collectively referred to as “Our Content”), is owned or licensed by Enigma Software Solutions Limited and is protected by copyright, trademark, and other intellectual property laws, unless otherwise stated. This applies to both the Website’s content and any associated materials.

5.2 You may not reproduce, distribute, modify, create derivative works from, or exploit any part of the Website, Services, or Our Content for commercial purposes without our explicit written consent.

5.3 User-Generated Content

• License Grant: By submitting content to the Website, you grant us a non-exclusive, royalty-free, and revocable license to use, modify, display, distribute, and sublicense such content for the purpose of operating, improving, and promoting the Website and our services for as long as your content remains on the Website.
• Content Ownership: You retain ownership of the intellectual property rights to the content you submit, but by submitting it to the Website, you agree to provide us with the above-mentioned license to use your content as described.
• Content Moderation: We reserve the right to review, edit, or remove any user-submitted content at our sole discretion, particularly where it violates these Terms or applicable law.

You are solely responsible for ensuring that any user-generated content you submit to the Website does not infringe on any third-party intellectual property rights or violate applicable laws.

5.4 If you are eligible to use the Website, we grant you a limited, non-exclusive, non-transferable license to access and use Our Content for personal, non-commercial purposes only. You may download or print content for personal use, but you may not modify, redistribute, or exploit it in any way. Any copies of Our Content, whether digital or printed, must retain all copyright notices and proprietary rights.

5.5 You agree not to attempt unauthorised access to the Website, its networks, or servers, or to modify, adapt, enhance, or reverse-engineer any part of the Website or Our Content, including content you have downloaded or printed. This includes attempting to bypass security mechanisms or interfere with the Website’s normal operation.

5.6 We take reasonable care in preparing the Website and Our Content, using industry-standard virus detection software to prevent harmful content from being uploaded or distributed. However, we cannot guarantee that the Website or Our Content is free from errors, viruses, or other harmful components. You are responsible for taking the necessary precautions to protect your devices and data when accessing the Website and Our Content.

5.7 The content on the Website is for general informational purposes only and should not be relied upon as professional advice. Always seek professional advice before acting based on any content from the Website.

5.8 While we strive to ensure the accuracy and timeliness of the information on the Website, we make no guarantees about the completeness, accuracy, or currency of Our Content. We do not guarantee that the Website or Our Content will be error-free or uninterrupted, and we reserve the right to make updates, corrections, or changes at any time without notice.

5.9 Some content on the Website may be sourced from third parties or provided under licenses separate from those granted by Enigma Software Solutions Limited. The use of such content is subject to additional terms and conditions, which you must follow. Enigma Software Solutions Limited does not guarantee the accuracy, completeness, or legality of third-party content and is not responsible for any content linked to or from the Website.

6. Privacy and Data Protection

6.1 Enigma Software Solutions Limited is the data controller for any Personal Data collected via the Website. We process data in accordance with lawful bases under the GDPR, including consent, performance of a contract, legal obligation, and legitimate interest, depending on the specific purpose of the data use.

6.2 We are committed to protecting your privacy. Any personal data provided to us through the website is processed in accordance with the applicable data protection laws, including the General Data Protection Regulation (GDPR). For further details on how we collect, store, and use your personal data, please refer to our Privacy Policy located here.

6.3 Our Cookie Policy outlines how cookies are used on the Website and can be located here.

6.4 User Rights Under GDPR:

As a user, you have the right to request access to, correction of, or deletion of your personal data. You may also object to or restrict certain uses of your data. For more details, please review our full Privacy Policy located here.

7. Links to Third-Party Websites

7.1 The Website may contain links to third-party websites. These links are provided for your convenience only. Enigma Software Solutions Limited. does not endorse or control the content of any linked sites. Users should exercise caution when accessing third-party sites and verify the credibility and security of the linked content. If you choose to access any third-party website, you do so at your own risk.

7.2 Enigma Software Solutions Limited shall not be held responsible for any actions, content, products, services, or offers made by third-party websites or third-party services that are accessible via the Website. By using third-party links or tools, you acknowledge and accept that any interaction with such third parties is entirely at your own risk and subject to their own terms, conditions, and legal obligations.

7.3 External Tools or Services:

The Website may integrate with tools such as analytics platforms or job boards. Enigma Software Solutions Limited is not responsible for their operation, privacy practices, or security. Please review their terms and privacy policies before use.

8. Liability and Limitations

8.1 No Guarantees

The Website and its content are provided “as-is” without warranties of any kind, including accuracy, fitness for purpose, or uninterrupted access.

8.2 Limitation of Liability

We will not be liable for any loss or damage resulting from your use or inability to use the Website or Services, including, but not limited to:

• Direct, indirect, incidental, punitive, or consequential damages
• Loss of data or business interruption
• Errors, omissions, or inaccuracies in the content of the Website
• Viruses, bugs, trojan horses, or other harmful components transmitted to or through the Website
• Unauthorised access to or use of our servers and data

The Website and Services are provided “as-is” and “as-available,” and we do not guarantee that the Website will be uninterrupted or error-free. We do not guarantee the completeness or accuracy of any content and disclaim liability for any errors or omissions.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law, including statutory consumer rights.

8.3 Third-Party Actions and Content

We are not liable for any loss or damage arising from third-party actions, content, or services that are accessible via the Website or linked to third-party websites. This includes, but is not limited to, third-party services or content that may be provided through the Website, such as advertisements, job listings, or other external links. We do not control, endorse, or assume responsibility for any third-party actions or content.

8.4 Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including, but not limited to, acts of nature, war, terrorism, strikes, labour disputes, government actions, pandemics, technical failures, or other circumstances that could not be reasonably foreseen.

9. General Provisions

9.1 Electronic Communications

By using the Website or communicating with us via email or forms, you consent to receiving electronic communications. All communications, including agreements and notices, provided electronically satisfy any legal requirements for written communication.

9.2 Waiver

Our failure to exercise or enforce any right or provision under these Terms does not waive that right or provision. Any waiver must be in writing and signed by an authorised representative.

9.3 Assignment

We may assign or transfer our rights and obligations under these Terms without notice. You may not assign or transfer any rights or obligations without our written consent.

9.4 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision is severable from the rest of the Terms, and the remaining provisions remain valid and enforceable.

9.5 No Partnership or Agency

These Terms do not create a joint venture, partnership, agency, or employment relationship between you and us.

9.6 Third-Party Rights

No third-party beneficiary rights exist under these Terms, and they cannot be enforced by anyone not a party to the agreement.

10. Modifications and Availability of the Website

10.1 We reserve the right to modify or discontinue the Website or any services provided via the Website at any time without prior notice.

10.2 We will not be responsible for any modification, suspension, or discontinuation of the Website or its services.

10.3 Availability:
We do not guarantee that the Website will be available at all times or error-free. We will not be liable for any interruptions or downtime of the Website.

11. Governing Law and Jurisdiction

11.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these Terms and Conditions

12.1 We may make changes to these Terms at any time. The updated version of these Terms will be indicated by a revised date at the top of this page and will become effective immediately upon publication. It is your responsibility to review the revised Terms regularly. Your continued use of the Site represents that you have accepted such changes.

13. Contact Us

13.1 If you have any questions or concerns about these Terms, please contact us at:

Email: info@enigmasoftware.eu

Address:

Enigma Software Solutions Limited
2 Leman Street
London
E1W 9US
United Kingdom

Acknowledgment

By using the Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

 

Effective Date: 01/05/2025

About Enigma Software Solutions Limited


Enigma Software Solutions Limited (company registration number 10173289) is committed to protecting and respecting your privacy. Enigma Software Solutions Limited ensures that the information you provide to us is protected and managed in accordance with the requirements of all relevant Data Protection Regulation, including the General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 2018.

Our registered office is located at:

Enigma Software Solutions Limited,
2 Leman Street,
London,
United Kingdom,
E1W 9US

Throughout this policy “Enigma”, “Enigma Software Solutions”, “we”, “our” or “us” refers to Enigma Software Solutions Limited. “You” and “your” refers to you as the user.

Who We Are


Enigma Software Solutions is a leading provider of innovative software development and technology solutions. We specialize in delivering tailored services in DevOps, data engineering, quality assurance, and user experience design. Our dedicated team collaborates closely with clients to ensure exceptional performance and support in every project, positioning Enigma as a trusted partner in digital transformation.
Our commitment to excellence and reliability drives us to develop solutions that meet the unique needs of each client, fostering long-term partnerships built on trust and success.

About this Privacy Policy

This Privacy Notice explains what you can expect when we collect and process your personal information.
Enigma Software Solutions understands that your privacy is important to you and that you care about how your personal data is used. We are Data Controllers and Data Processors for the purposes of GDPR legislation. We respect and value the privacy of everyone who visits this website, https://enigmasoftware.eu/ and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

We encourage you to carefully read this Privacy Notice to understand how we collect and handle your personal information. By using this website or contacting us through it, you consent to the practices outlined herein. If you do not agree with this Privacy Policy, please refrain from using our website and services immediately.

Definitions:

‘Website’ is the https://enigmasoftware.eu/ website operated by Enigma Software Solutions Limited.

‘Personal Data’ means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

‘Cookies’ are small pieces of data stored on your device (computer or mobile device). Please refer to our Cookie Policy for more information.

‘Data Controller’ means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

‘Data Processor’ (or ‘Service Provider’) refers to any natural or legal person that processes personal data on behalf of the Data Controller. We may engage third-party Service Providers to help process your data more efficiently.

‘Data Subject’ (or ‘user’) refers to any living individual who is the subject of Personal Data and is using our services.

What is covered by this notice?

This Privacy Notice explains how we collect and process your personal data, including details such as your name, address, and contact information, in order to carry out our business operations. We collect personal data from the following individuals and entities:

• Individual clients
• Corporate clients
• Supplier contacts (to support our services)
• Employees
• Job Applicants (seeking positions within Enigma)
• Job Applicants (seeking positions within Enigma)
• Consultants and Temporary Workers
• Website Visitors

We collect this information about you in order to carry out our core business and additional activities. This privacy notice also covers:

• Security measures to protect your personal data.
• Retention of your personal data, including how long we keep it and why.
• Your right to withdraw consent for the processing of your personal information.
• Your right to access the personal data we hold about you.

This Privacy Policy applies only to your use of this website and associated Enigma Software Solutions platforms. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Information we may collect about you

We may collect and process the following types of personal data from and about you:

1. Identity and Contact Information: i.e. your name, gender, address, email address, telephone number.
2. Correspondence: Details of your communications with us and any other information you provide to us.
3. Transaction and Activity Data: Information about your transactions, purchases, and other activities carried out through our services.
4. Website and App Usage Data: Information about your visits to our websites and/or apps, including traffic data, location data, IP address, device ID, web logs, page views, advertising data, and similar other data (whether required for our purposes or otherwise).
5. Marketing Interaction Data: Your responses to marketing campaigns, whether from us or from third parties on our behalf.

Third-Party Information Sources

To deliver our innovative and tailored solutions across industries, we may obtain personal data from third-party sources. This helps us refine the services we provide and ensure they align with your professional or business needs. These third-party sources may include:

• Publicly Available Platforms: Information from professional networking sites such as LinkedIn or similar platforms that help us better understand professional expertise and align services accordingly.
• Business Partners: Data shared with us through collaborations or partnerships that complement our efforts to deliver high-quality solutions.
• Industry Resources: Insights from general market data or industry trends to align our services with the latest developments and best practices.

All information we gather is used responsibly, focusing on adding value to the services we provide. We ensure compliance with applicable data protection laws and maintain a commitment to respecting your privacy and confidentiality at every stage of our process.

Purposes for Collecting Your Personal Information

We collect and process your personal data for the following purposes:

1. Communication: To contact you regarding our products, services, and updates.
2. Enhancing User Experience: To make our websites and services easier to use by reducing the need for you to enter the same information repeatedly.
3. Marketing and Promotions: Subject to your preferences, to send you promotional offers and marketing communications related to our products and services.

Lawful Basis for Processing Your Personal Data

Under all relevant data protection laws, such as the Data Protection Act 2018, we process personal data based on the following lawful basis:

1. Performance of a Contract: When processing is necessary to fulfil a contract we have with you, or to take steps at your request prior to entering into a contract.
2. Compliance with Legal Obligation: When processing is required to comply with a legal obligation to which we are subject.
3. Legitimate Business Interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms.
4. Consent: When you have given your explicit consent to the processing of your personal data for specific purposes. When we process your personal data based on your consent, you have the right to withdraw such consent at any time.

Who we share your personal information with

In full compliance with applicable data protection laws, and subject to relevant data processing agreements, we may share your personal data with the following parties:

1. Members of Our Group: This includes our subsidiaries, our ultimate holding company and its subsidiaries, as well as their employees or agents, for the purposes of conducting business operations and providing services to you.
2. Third-Party Marketing Service Providers: For the purpose of marketing and promotional activities, where we have your consent or where it is in our legitimate interest to do so.
3. Fraud Prevention and Risk Management Services: To protect against fraud, ensure security, and manage business risks.
4. Law Enforcement and Regulatory Authorities: Where required by law, or when we are compelled to do so in order to comply with legal obligations or respond to lawful requests from law enforcement agencies or regulatory bodies.
5. Potential Purchasers or Investors: In the event of a potential sale, merger, or acquisition of all or part of our business, your personal data may be shared with potential buyers or investors, under appropriate confidentiality terms.All data sharing and processing activities will be governed by the relevant data protection laws to ensure your personal information is handled securely and in accordance with your rights.

Marketing

We will only send you promotional or direct marketing communications (including email, SMS, or automated calls) if we have obtained your explicit consent.

Consent for marketing communications must meet the following requirements:

1. Positive Opt-In: You must actively consent to receiving marketing communications, either verbally or in writing.
2. Clear and Specific: Consent must be clearly expressed and specifically tailored to the marketing communications you wish to receive.
3. Granular: Consent should be provided separately for different types of marketing (e.g., email, SMS, phone calls), and not bundled with other terms and conditions.
4. Third-Party Transparency: If any third parties will rely on your consent to send marketing communications, their names will be disclosed.
5. Easily Withdrawable: You can withdraw your consent at any time, and doing so will be simple and straightforward.

For example, if you provide your contact details to us at a conference or convention where Enigma is promoting its services, we will only use your data for marketing purposes if you have expressly consented to receive such communications from us.

If you provide consent for us to contact you for marketing purposes, it will be freely given, specific, and informed. You can withdraw your consent at any time by emailing info@enigmasoftware.eu

Cookies and Tracking Technologies
We use cookies on our website to enhance your browsing experience, analyse user preferences, and help you navigate the site more effectively. Cookies are small text files stored on your device’s hard drive, either temporarily or permanently, depending on their type. They cannot run programs or introduce viruses to your computer.

Most web browsers are set to accept cookies by default. However, you can modify your browser settings to reject cookies or to alert you whenever a cookie is being placed. Please refer to the help section of your browser for instructions on how to manage cookie settings.
Please note that if you disable cookies, certain features of our website may not function properly, which could limit your browsing experience.

For more detailed information about the cookies we use and how we manage your data, please review our full Cookie Policy.

Links to Other Websites
Our website may contain links to third-party websites that are outside of our control. These external sites are not covered by this Privacy Notice. If you visit other websites via links on our site, please be aware that they may collect and process information about you in accordance with their own privacy policies, which may differ from ours.

Data Transfers Outside the UK and EEA
Occasionally, we may transfer Personal Data to recipients located in third countries outside of the UK, EEA, or to countries that are not currently recognized by the UK GDPR, EEA GDPR, or other applicable laws as providing an adequate level of legal protection for data subjects’ rights and freedoms. These transfers will only occur when necessary safeguards are in place and in full compliance with the relevant laws, as outlined below:

• Adequacy Decisions:

If the country to which your personal data is transferred is deemed by the UK government (for UK GDPR) or the European Commission (for EEA GDPR) to offer an adequate level of protection for personal data, no additional safeguards are necessary.

• Appropriate Safeguards:

If your personal data is transferred to a country not considered adequate, we will ensure that the transfer is subject to appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) as approved by the UK Information Commissioner’s Office (ICO) (for UK GDPR) or the European Commission (for EEA GDPR).
• Binding Corporate Rules (BCRs) for data transfers within our group of companies.
• Approved Codes of Conduct or Certification Mechanisms if applicable, under both UK and EEA GDPR.

 

• EU-U.S. Privacy Shield Framework:
  Following Brexit, the EU-U.S. Privacy Shield Framework is no longer valid for UK data transfers, but it may still be applicable for transfers from the EEA. For UK transfers, we will use alternative mechanisms such as SCCs to protect your data in line with UK data protection laws.
• Joint Controller Agreements:
  In the event that data is transferred between Enigma and an international partner, a Joint Controller Agreement will be in place to clarify the roles and responsibilities of each party in relation to the personal data exchanged.

 

Your Rights Under UK and EEA GDPR

You have certain rights under both UK GDPR and EEA GDPR concerning your personal data. These rights include:

1. The Right to Be Informed:
   You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy provides full transparency, but you can always contact us for more information or clarification.
2. The Right of Access:
   You have the right to request access to the personal data we hold about you. We will provide you with a copy of this data, free of charge, subject to certain exceptions.
3. The Right to Rectification:
   If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
4. The Right to Erasure (Right to Be Forgotten):
   You can request that we delete or otherwise dispose of your personal data in specific circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
5. The Right to Restrict Processing:
   You have the right to request that we restrict or stop processing your personal data in certain situations, such as if you contest the accuracy of your data or the lawfulness of our processing.
6. The Right to Object:
   You can object to our processing of your personal data, including where we rely on legitimate interests as the legal basis for processing, or if we are using your data for direct marketing purposes.
7. The Right to Withdraw Consent:
   If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time, and we will stop processing your data for that purpose.
8. The Right to Data Portability:
   If you have provided us with personal data directly, and we process it based on your consent or for the performance of a contract, you may request that we provide a copy of your data in a structured, commonly used, and machine-readable format, so you can transfer it to another service or organisation.
9. Rights Related to Automated Decision-Making and Profiling:
   We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@enigmasoftware.eu. We aim to respond within one month, or up to three months for complex requests.

Data Retention

We are committed to retaining your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with our legal obligations. You may request that your personal data be anonymised or deleted under the following circumstances:

• When the data is no longer necessary for the purposes for which it was originally collected or processed.
• When you withdraw consent, and we are processing the data based on your consent.
• If you object to the processing, and there is no overriding legitimate interest or legal obligation for us to continue processing the data.
• If the data was processed unlawfully, or if we no longer have a lawful basis for retaining it.
• To comply with a legal obligation, where erasure or anonymisation is required by law.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or to meet legal, regulatory, or contractual obligations.

How to Access the Information We Hold About You

If you would like to know what personal data we hold about you, you can make a Subject Access Request (SAR) to request a copy of your personal data.

To make a SAR, please submit your request in writing by emailing us at: info@enigmasoftware.eu
Your request will be processed in accordance with the UK GDPR or EEA GDPR.

• No Charge for Requests: There is generally no charge for making a SAR. However, if your request is considered “unfounded or excessive” (e.g., if you submit repetitive requests), we may charge a reasonable fee to cover the administrative costs involved in responding to your request.
• Response Time: We will respond to your SAR within one month of receiving it. If your request is complex or requires further clarification, we may extend the response time by up to an additional two months. In such cases, we will inform you of the delay and provide an updated timeline.

To request a copy of the information we hold about you, please contact your account manager or reach out directly to our Data Protection Officer (DPO). To ensure the security of your data, we may ask you to verify your identity before processing your request. Please allow up to 30 calendar days for us to respond.

Changes to Our Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal requirements, our data processing practices, or other business operations that affect personal data protection.
Any changes to this Privacy Notice will be posted on our website immediately. By continuing to use our website or services, you will be deemed to have accepted any changes to the Privacy Policy. We recommend that you check this page regularly to stay informed of any updates. This Privacy Policy was last updated on 1st May 2025

Your Right to Lodge a Complaint

If you are dissatisfied with how we process your personal data or how we respond to your rights requests, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the relevant supervisory authority in your jurisdiction, depending on whether you are in the UK or the EEA.

For UK-based individuals:
The ICO is the supervisory authority responsible for enforcing data protection laws in the UK. You can lodge a complaint with the ICO if you believe we have infringed your rights under UK GDPR.

To file a complaint with the ICO:

1. Online: You can make a complaint directly through the ICO’s website at www.ico.org.uk/make-a-complaint.
2. By Post: You can also send a written complaint to the ICO at:
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF
United Kingdom.

For more information on your rights and how to make a complaint, you can visit the ICO’s website at www.ico.org.uk.

For EEA-based individuals:
If you are located in an EEA member state, you have the right to lodge a complaint with the supervisory authority in your country of residence, where you work, or where the alleged infringement of data protection laws has occurred. The relevant supervisory authority will guide you on the steps to take.

You can find the contact details for the data protection authorities in each EEA country on the European Data Protection Board (EDPB) website at https://edpb.europa.eu/about-edpb/board/members_en.

Security Measures
We have technical and organisational security measures in place to ensure the security of your information and to protect it against deliberate or accidental manipulation, destruction, loss or unauthorised access.

Contact Us
If you have any questions or concerns about this Privacy Notice or wish to exercise your rights, please contact us at:

Email: info@enigmasoftware.eu

Address:
Enigma Software Solutions Limited
2 Leman Street,
London
E1W 9US
United Kingdom,

Effective Date: 01/05/2025

Disclaimer

The information contained on the www.enigmasoftware.eu website (the “Service”) is for general information purposes only.

Enigma Software Solutions Limited (“we”, “us”, or “our”) makes no representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Service. We accept no responsibility for any errors or omissions in the content.

Under no circumstances shall Enigma Software Solutions Limited be liable for any special, direct, indirect, consequential, or incidental damages, or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the Service or the content provided therein.

We reserve the right to make additions, deletions, or modifications to the content on the Service at any time without prior notice.

We do not warrant that the Service is free from viruses or other harmful components.

This disclaimer shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with this disclaimer shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For information on how we handle your personal data, please refer to our Privacy Policy.

Effective Date: 01/05/2025

About Enigma Software Solutions Limited

At Enigma Software Solutions Limited (“Enigma”, “we”, “us”, or “our”), we use cookies and similar technologies to enhance your experience and better understand how users interact with our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small data files stored on your device (computer, smartphone, or tablet) when you visit a website. They allow websites to remember your preferences and actions over time, such as login details or language settings—to make your browsing experience smoother.

Cookies do not give us access to your device, do not contain viruses or executable code, and cannot read data from other sites.

There are two types of cookies we may use:

• Session Cookies: These are temporary and deleted when you close your browser. They enable basic functions like keeping you logged in during your session.
• Persistent Cookies: These remain on your device for a set period or until deleted. They store preferences across sessions so you don’t need to re-enter information each time.

Types of Cookies We Use

1. Essential Cookies

These are necessary for our website to function. Without them, you may not be able to access secure areas or use certain features.

• PHPSESSID: A session cookie that identifies your session, enabling login and navigation throughout the site.

2. Performance and Analytics Cookies

These cookies collect aggregated, anonymous data about how visitors use our website (e.g. pages viewed, duration of visit, and referral sources). This helps us improve functionality and user experience.

• Google Analytics: Used to understand website performance and visitor behaviour. IP anonymisation is enabled to protect your privacy. These cookies are not set unless you provide consent via our cookie banner.

Read Google’s privacy policy

3. Functional Cookies

These remember your preferences, such as language settings or previous interactions, to personalise your experience.

• EU Cookie: Records your cookie consent decision, so you’re not repeatedly shown the cookie banner.

4. Advertising and Targeting Cookies (Not Currently in Use)

We do not currently use advertising cookies. In the future, we may use cookies like Google AdSense or Facebook Pixel to deliver personalised ads or track campaign performance.

These cookies will only be enabled with your explicit consent through the cookie banner.

Your Cookie Preferences

When you first visit our website, you’ll see a cookie banner offering you three options:

• Accept all cookies
• Reject all non-essential cookies
• Customise your cookie settings

No non-essential cookies are set unless you choose to accept them. You can update your preferences at any time by clicking “Cookie Settings” in the footer of our website.

We aim to make our cookie banner accessible for all users, including those using assistive technologies.

How to Control Cookies

You can control or delete cookies through your browser settings. Options typically include:

• Viewing and deleting cookies
• Blocking cookies from specific sites
• Blocking third-party cookies
• Opting out of tracking and targeted advertising

For browser-specific guidance, please visit:

Google Chrome

• Mozilla Firefox
• Safari
• Microsoft Edge

For more general help:

• www.aboutcookies.org
• www.allaboutcookies.org

Third-Party Cookies

Currently, we only use third-party cookies from Google Analytics. No personally identifiable data is collected or shared.

If we add further third-party services in the future, this policy will be updated accordingly.

Your Rights

Under the UK GDPR and other applicable data protection laws, you have the right to:

• Access personal data we hold about you
• Correct inaccuracies in your data
• Withdraw consent for cookies at any time
• Request deletion of your personal data (subject to legal requirements)

To exercise your rights, please contact us at: info@enigmasoftware.eu

Links to Other Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices. We recommend reviewing their cookie and privacy policies when visiting them.

Changes to This Cookie Policy

We may update this policy periodically to reflect changes in legal, technical, or business developments. Updates will be posted on this page, and where appropriate, we may notify you by email.

We encourage you to check this page regularly to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Email: info@enigmasoftware.eu

Address:
Enigma Software Solutions Limited
2 Leman Street
London
E1W 9US
United Kingdom